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The General Chiropractic Council

The General Chiropractic Council (GCC) is the UK’s statutory body accountable to Parliament, established by the Chiropractors Act 1994.  It is therefore illegal for anyone in the UK to use the title ‘Chiropractor’, or to imply that they are a Chiropractor, unless they are registered with the GCC.

In order to register with the GCC, one is required to undertake a minimum of four years full-time undergraduate training, on an accredited Chiropractic Degree course, and carry out continuing professional development training each year.

The main duties of the GCC are to protect the public by establishing and operating a scheme of statutory regulation for Chiropractors, similar to those covering other health professionals.  The GCC also aims to set standards of Chiropractic education, practice and conduct, and ensure the continual development of the Profession.

For more information on the GCC go to www.gcc-uk.org

Code of Practice

The Chiropractic Code requires Chiropractors to:

  • Put the health interests of the patients first.
  • Act with honesty and integrity and maintain the highest standards of professional and personal conduct.
  • Provide a good standard of clinical care and practice.
  • Establish and maintain a clear professional relationship with patients.
  • Obtain informed consent for all aspects of patient care.
  • Communicate properly and effectively with patients, colleagues and other healthcare professionals.
  • Maintain, develop and work within your professional knowledge and skills.
  • Maintain and protect patients’ information.

Data Protection / Privacy Policy

By requirement of The Chiropractors Act (1994), this clinic is required to retain and maintain a complete record of consultations, examinations and treatments.

Information we will request from you on your first visit are your name, address, date of birth, contact numbers, email address, occupation, GP name and address, and the name of your medical insurance company. As part of your medical record we ask about and record any medication taken, your medical history, as well as details of conditions you are seeking our help with. Throughout the use of our services, records will continue to be kept on progress, examinations, and any treatments and changes to your personal data.

Personal data may also be obtained when you contact us by means of an enquiry, or via social media, or when you choose to complete any survey or participate in any research of ours. Personal data may also be obtained when you’ve given third party permission to share with us the information they hold about you.

The clinic may contact you from time to time, using contact information provided by you, to let you know about matters relating to the clinic, including reminders of appointments by text.  You may choose not to receive information from us at any time by letting us know.

Any personal data obtained from any of our surveys or research, or in any of our statistical data will not reveal your identity.

All information is kept whilst the individual remains a client of the clinic and, thereafter, for a period of eight years, after which it will be securely destroyed.

All or part information is held in paper format, on computer and mobile phone.  We have in place appropriate security measures to prevent your personal data from being lost or accessed in an unauthorised manner.  We also have in place procedures to deal with any breach in personal data and, we will notify you and any applicable regulator where we are legally required to do so.

In accordance with the General Data Protection Regulations (2018), we will never pass on your personal information to third parties without prior consent, save for the rare circumstance that your personal data is requested by a government agency in relation to, for example, a crime or for reasons of national security.

Confidential client information is only accessible to staff at this clinic with an appropriate need to do so.

A client may request a copy of their personal record at any time and expect this to be supplied within 30 days.

You have a right to object to our use of your personal data.  You have a right to question any information we have about you that you think is incorrect or incomplete.  You also have the right to erase or restrict the use of your data.  There may be legal or other official reasons why we need to keep or use your data.  If you want to object to how we use your data, rectify, erase and/or restrict your personal data, please contact us. 

There is no fee to obtain your personal record or to exercise any of the above rights.  However, we may charge a reasonable fee if your requests are clearly repetitive or excessive.

For security reasons, any requests need to be made in writing with client’s signature.

If you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to contact the Information Commissioner’s Office on 0303 123 1113 or online at www.ico.org.uk/concerns.

Practice Complaints Procedure

If you wish to complain about any aspect of the service, please let the Clinic know.  Feedback about the service is welcome.  There is a practice complaints procedure to help resolve problems quickly.

Most problems are best resolved as they arise.  However, if you wish to make a formal complaint then please do this as soon as possible to address the matter promptly.  In the first instance complaints should be addressed to Wright Chiropractic & Ultrasonography.  Please print and complete the online complaints form and send to either Clinic address.  Please be as specific as possible about the complaint that you wish to make to allow the matter to be thoroughly investigated.  Alternatively, you may ask for a meeting with one of the Practitioner to discuss the issue.

Normally, acknowledgment of your written complaint is within 3 working days, and an explanation is given, or a meeting is arranged, within 10 working days.

We observe strict rules of confidentiality.  If someone is complaining on your behalf, a written authority is required from you so that he/she may act on your behalf.

If the complaint remains unresolved, you may contact the registration body at www.gcc-uk.org